Key Responsibilities

• Welcome and support members with warmth and professionalism
• Organized in handling check-ins, bookings, and administrative tasks
  
• Present services/products and handle admin tasks
  
• Listen to feedback and resolve issues with understanding
  
• Coordinate with internal teams for smooth operations
  
• Other tasks as assigned
  

Qualifications

• Bachelor’s degree or higher
• 1–2 years of experience in customer service, hospitality, or fitness environments
• Able to manage check-ins, bookings, and administrative tasks in an organized manner
• Clear communication skills with strong listening and sincere member support
• Professional, warm presence with a naturally welcoming first impression
• Able to work smoothly with Trainers and Operations teams
• Proficient in MS Office or Google Workspace• Able to work shift hours, including weekends or holiday rotations